We build AI assistants and automations around the jobs your team repeats every day: answering the same questions, typing up documents, sorting the inbox, copying details between tools. It does the busywork. A person stays in charge of anything that matters.

The problem

If a task comes up every day, follows a pattern and is easy to check, it's usually worth automating.

  • “We answer the same handful of questions all day, by phone, email and chat.”

    An assistant answers them from your own information, day and night, and passes anything else to your team.

  • “Someone spends hours typing numbers from PDFs and invoices into our accounts.”

    Documents are read into clean fields, and a person only checks the ones flagged as unsure.

  • “The inbox is chaos. Good leads get buried under newsletters and delivery updates.”

    Every message is labelled and prioritised, with replies drafted and waiting for a yes.

  • “Monday mornings go on pulling numbers together for the weekly report.”

    A plain-English summary of your week arrives before you start, built from the tools you already use.

  • “We copy the same details from one tool into three others, and things slip through.”

    Your tools pass the work along on their own, and you get an alert if a step fails.

  • “We'd like to use AI, but we can't have it making things up to customers.”

    It answers only from your information, shows where each answer came from, and a person approves what matters.

Try it

Four everyday jobs for a made-up garden centre. Click, type, approve and break things. It's all scripted and runs in your browser, so nothing is sent anywhere.

TryAsk a sample question, then the one about being charged twice

Step 1 of 4
fernwood.example/help
Fernwood Garden Co.Assistant · answers from our own info
Assistant: Hi, I'm Fernwood's assistant. I answer from the garden centre's own information, and pass anything else to the team.
What it saves
Fewer repeat questions for your team, and customers get an answer outside business hours.
Where a person steps in
Anything it isn't sure about, or that needs a decision, goes to your team with the conversation attached.

Built responsibly

AI is useful, and it is sometimes wrong. We build every project around that: people approve what matters, the AI works inside written limits, and every step is logged.

A person approves what goes out

Replies, quotes and anything a customer will see wait for a yes from your team. Once a task has proved itself, you decide whether it can run on its own.

Clear limits, written down

Each job has a written scope and a monthly spending cap. It works only from the information you give it and stays out of anything you rule out.

A route to a person, always

Questions outside its scope go to a named person with the conversation attached. If an automated step fails, you get an alert and the work waits for a retry.

  1. 09:14:02Answered: Sunday hours · cited Opening hours
  2. 09:31:40Invoice GL-2231 approved by Dan
  3. 10:05:12Refund complaint passed to Maya
On · 3 running

Everything logged, one switch to pause

Every answer, draft and automated step is recorded, so you can see what happened and why. Any automation can be paused from one place.

  • Your accounts, your data

    The AI services, automations and data run on accounts in your business's name. You can see everything, and it stays yours if you ever move on.

  • Private by default

    AI models get only what a task needs, on business terms that keep your data out of model training. Personal details a task doesn't need are left out.

  • Tested on your real examples

    Before launch we run it on a batch of your past emails, documents or questions and go through the results with you, mistakes included.

What we build

We usually recommend starting with one of these. Each works with the tools you already use.

  • Customer assistants

    On your website or in your inbox, answering from your own information with the source shown, and handing over to a person when it should.

  • Document processing

    Invoices, delivery notes, forms and receipts read into your spreadsheet, accounts or database, with unsure fields flagged for a check.

  • Inbox triage and drafts

    Messages labelled, prioritised and routed to the right person, with replies drafted in your tone for someone to approve.

  • Automated reports

    A short weekly summary of orders, bookings, enquiries and reviews, with the things worth knowing pointed out in plain English.

  • Connected workflows

    When something happens in one tool, the next steps happen in the others, with alerts and retries when a step fails.

  • Answers for your team

    An internal helper that answers staff questions from your own policies, price lists and how-to guides, so fewer questions wait for you.

Process

One task at a time, tested on your real work before anything goes live.

  1. Brief or short call

    Step 1: Tell us what you need

    Tell us where your team's time goes. We pick one task that comes up often, follows a pattern and is easy to check.

  2. Free, no obligation

    Step 2: Get a fixed quote

    A written scope for that one task, a fixed setup price, a dated plan and the running costs itemised at cost.

  3. Tested on your real work

    Step 3: We build, you review weekly

    We try it on your real examples, show you the results, the good and the wrong, and connect it to your tools with a person approving each result.

  4. Watched closely at first

    Step 4: Launch and look after

    It goes live on real work with limits, alerts and logs. You decide what can run on its own, with optional ongoing help.

Your quote

Setup is a fixed quote, agreed before any work starts. After launch, AI features are pay per use on an account in your name, at cost, with spending limits and alerts. Your quote itemises both.

  • The scope

    What we'll build, page by page or screen by screen, and what's out of scope, in plain words.

  • A fixed price

    One price for the agreed scope. It only changes if the scope does, and only with your OK.

  • A dated timeline

    When the first preview arrives, when each part lands and when you go live.

  • What you'll own

    The code, the design and every account, in your name from day one.

  • Running costs, itemised

    Hosting, email and any other services listed one by one, paid to each provider at cost.

Get a quoteFree, with no obligation.

FAQ

It can, so we design around it. It works only from your own information, shows where each answer came from, and hands over to a person when a question isn't covered. Anything going to a customer is approved first until you've seen enough to trust that task.

Also from the studio

Get a quote

Tell us what it is, and bring one or two real examples if you can. We'll say honestly whether AI, a simple automation or neither is the right fit, and what it would take.