Your first agent
Build an assistant in plain words, decide what it may do, and put it where your customers are.
Lesson 1 · 5 min
Brief it like a colleague
Start from a template or describe the agent you want. In Basics, write its instructions the way you'd brief someone new: what the business is, what to help with, what to never do, and when to hand over to a person.
Add a greeting and up to four suggested first messages. The preview beside the editor answers as you write, so you can try it straight away.
Lesson 2 · 4 min
Choose what it may do
On the Skills tab, switch abilities on one at a time, such as searching the web, reading the news, your calendar and email, checking a website's security, or doing things on websites.
For each action, choose allow, ask first or never. Actions that ask wait on the Activity tab for your OK. Every agent says it's an AI, treats documents and web pages as information rather than instructions, and responds with care if someone is in crisis.
Lesson 3 · 3 min
Test, then publish
Chat with your draft on the Test tab. When it's ready, publish a version; you can keep editing the draft afterwards without changing what people see.
Lesson 4 · 4 min
Put it where people are
On the Deploy tab, turn on the places it works: a share link, a chat bubble on your website, the API, your team, Slack, Discord or Telegram, or a schedule that runs it on a timetable. Set a monthly spending cap so it pauses if it reaches it.
Lesson 5 · 3 min
Inbox and insights
The Inbox shows the conversations your agent had and lets you step in when it hands over. Insights shows how many conversations it handled, what they cost, and the questions it couldn't answer, so you can add them to its knowledge.